Personal Information Protection ada99
ada99 takes the privacy of every member seriously. This policy clearly explains how we collect, store, use and protect your personal information as a user of our online casino platform operating under international licensing.
Our Commitment
Why Your Privacy Matters to Us
Every action we take regarding your data is carried out transparently, securely and with full responsibility.
Multi-Layer Data Security
Your personal information is protected using 256-bit SSL encryption. All data is stored in a secure server environment and audited regularly to ensure there are no breaches.
Information Is Never Sold
ada99 will never sell, rent or provide member personal information to third parties for marketing purposes without your explicit consent.
Control Is in Your Hands
You have the right to access, correct and request deletion of your personal data at any time. Contact our support team to submit any privacy-related request. 🔐
International Licensing Compliance
ada99 operates under international licensing that requires us to comply with strict data protection standards, including mandatory Know Your Customer (KYC) procedures.
Transparent Cookie Management
We use cookies to improve your browsing experience on the ada99 platform. You can manage your cookie preferences through your browser settings at any time.
24/7 Privacy Support
The ada99 customer support team is ready to assist you with any privacy queries via live chat and email, in Malay and English, around the clock 24/7.
This Privacy Policy ("Policy") is published by ada99 to explain how we handle personal information collected from users of our platform on the website ada99.org. By using ada99 services, you agree to the terms set out in this Policy. If you do not agree with any provision herein, please stop using our platform and contact us for further guidance.
1. Information We Collect
In the course of managing accounts and delivering services, ada99 collects various categories of information from you. This collection is done directly through registration forms, as well as automatically through your interactions with our platform.
Information you provide directly:
- Full name and chosen username
- Email address and mobile phone number
- Date of birth for age verification purposes (21 years and above)
- Identity card information (MyKad) or a valid identification document
- E-wallet account details (Touch 'n Go eWallet, DuitNow, ShopeePay) or bank account details for deposit and withdrawal purposes
- Financial transaction history within the platform
- Communication records with our customer support team
Information collected automatically:
- IP address and general geolocation information
- Browser type, operating system and device model
- Game session data and user behaviour within the platform
- Cookie information and similar tracking technologies
We only collect information that is genuinely needed to deliver our services. No sensitive information is collected beyond the requirements of our operations and international licensing compliance.
2. Purpose of Data Use
The personal information we collect is used for specific purposes directly related to the operation of the ada99 platform. We do not use your data for any purpose outside the scope stated here without obtaining your consent first.
- Account Management: Creating, verifying and maintaining your member account securely.
- Transaction Processing: Processing deposits and withdrawals through Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency (USDT, BTC, ETH) efficiently.
- KYC and AML Compliance: Meeting the Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements mandated by our international licensing body.
- Customer Support: Providing assistance via live chat and email in Malay and English 24/7.
- Service Communications: Sending important notifications related to your account, transactions and policy updates.
- Platform Improvement: Analysing usage patterns for technical improvements and user experience enhancements.
- Responsible Gambling: Monitoring betting patterns to identify the need for better user protection measures.
3. Disclosure to Third Parties
ada99 does not sell, rent or share your personal information with third parties for marketing purposes. However, in certain situations, we may need to disclose your information to the following parties:
- Payment Service Providers: Including e-wallet providers, banks and cryptocurrency platforms involved in processing your deposit and withdrawal transactions.
- Regulatory and Licensing Bodies: When required by international licensing bodies or competent authorities based on legal requirements.
- Trusted Technical Partners: Hosting, cybersecurity and platform analytics service providers bound by strict confidentiality agreements.
- Legal Proceedings: When disclosure is required to comply with court orders or requests from legitimate authorities.
All third parties handling ada99 user data are required to sign data protection agreements and are prohibited from using that information for purposes outside the scope of the stated services.
4. Information Security
Protecting your personal information is ada99's top priority. We implement comprehensive technical and organisational security measures to ensure your data is always protected.
- 256-bit SSL/TLS data encryption on all information transmission channels
- Password storage using one-way hashing that cannot be decrypted
- Two-factor authentication (2FA) available for stronger account security
- Continuous system monitoring to detect and respond to cyber threats
- Regular security audits conducted by internal teams and appointed independent assessors
- Strict internal access controls — only authorised staff can access sensitive data
While we take every reasonable measure, no online system can guarantee 100% absolute security. We encourage you to keep your account password confidential and not share it with anyone. 🔑
5. Cookie Policy
The ada99 platform uses cookies — small text files stored on your device — to improve functionality and user experience. Cookies help us recognise you as a registered user and tailor the platform experience to your preferences.
Types of cookies we use:
- Essential Cookies: Required for core platform functions such as login sessions and transaction security. Cannot be disabled.
- Performance Cookies: Collect non-personally identifiable usage statistics for analytics and platform improvement purposes.
- Functional Cookies: Store your user preferences such as language, currency and display settings.
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and performance of the ada99 platform.
6. Your Rights as a User
As a registered ada99 member, you have certain rights regarding your personal information, which we fully respect. To submit any request relating to these rights, please contact our support team.
Right of Access
Request a copy of the personal information that ada99 holds about you at any time.
Right of Rectification
Request correction of any inaccurate or outdated personal information in our records.
Right of Erasure
Request deletion of your account and personal data, subject to legal retention requirements.
Right to Object
Object to the processing of your data for specific purposes such as marketing communications.
Right to Portability
Request your data in a machine-readable format for the purpose of transferring it to another platform.
Right to Restriction
Request restriction of data processing in certain situations while a dispute is being resolved.
7. Data Retention and Deletion
ada99 retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable laws and international licensing regulations.
- Active Account Data: Retained for the duration your account is active and for a reasonable period after account closure.
- Financial Transaction Records: Retained in accordance with the minimum record-keeping requirements set by the licensing authority.
- KYC Records: Retained in line with anti-money laundering (AML) compliance requirements.
- After a Deletion Request: Data will be deleted or anonymised within a reasonable period, except where retention is required by law.
8. Underage Users
ada99's services are exclusively for individuals aged 21 and above only. We do not knowingly collect any personal information from users under the age of 21.
During the registration process, we carry out age verification based on the documents submitted. If we find that an account has been registered by an individual below the required age, the account will be immediately suspended, all related data will be deleted, and any transactions will be reversed in accordance with established procedures.
If you suspect any individual under the required age is using the ada99 platform, please contact our support team immediately via live chat or email, available 24/7.
9. Privacy Policy Amendments
ada99 reserves the right to amend this Privacy Policy at any time to reflect changes in operations, legal requirements or technology used. Any material amendments will be communicated to you via:
- A prominent notice on the ada99 platform homepage
- A notification email to the address registered in your account
- An announcement within the platform during your login session
Your continued use of the ada99 platform after an amendment takes effect is considered your acceptance of the amended Policy. We encourage you to review this page from time to time to stay informed of our latest Policy.
10. Contact Us Regarding Privacy
For any questions, concerns or requests relating to this Privacy Policy or ada99's handling of your personal information, please contact our support team through the following channels:
- Live Chat: Available on the ada99 platform, operating 24/7 in Malay and English
- Email: [email protected]
Our team will endeavour to address your privacy-related queries promptly. For formal data deletion or data access requests, please provide your account details so we can process your request more quickly and accurately.
Our privacy support operates 24/7 and will respond in Malay or English according to your preference. We are committed to providing clear and transparent responses to every query received.
FAQ
Frequently Asked Questions About Privacy
Answers to the most common questions asked by ada99 members regarding personal information protection.
Getting Started with ada99
Register an ada99 Account and Play Safely
Join the ada99 platform that puts your security and privacy first. Enjoy a 100% first deposit welcome bonus of up to RM1,000 and a wide range of games — slots, live casino, sports betting and more.
For members aged 21 and above only. Gamble responsibly.